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1º Check your current Adobe Flash Player version and viability of your Internet browser by following this link.
2º Check your Java Environment version and viability of your Internet browser by following this link.
if you have not been able to succeed, continue to follow the instructions:
1º Dissable Windows Firewall, follow the intructions here.
2º Dissable your Antivirus
If you already followed all the instructions above and you still continue having problems contact the Support Team on this link.